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Privacy Policy

1. Introduction

Welcome to the RSC Group of Companies (“RSC Group,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we obtain, use, and disclose your personal information, in accordance with the requirements of applicable data protection laws, including the Protection of Personal Information Act (POPIA).

2. Information We Collect

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering our services accordingly. The type of information we collect depends on the purpose for which it is collected and used.

Information we may collect includes:

  • Personal Identification Information: Name, surname, identity number, or passport number.

  • Contact Information: Email address, physical/postal address, and telephone/mobile numbers.

  • Company Information: Business name, registration numbers, VAT numbers, and corporate contact details.

  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform information when you interact with our website.

  • Service Data: Information related to the industrial, consulting, or supply services we provide to you or your company.

3. How We Collect Information

We collect information directly from you when you:

  • Visit our website or use our digital platforms.

  • Engage with us for our services, request a quote, or sign a contract.

  • Communicate with us via email, phone, or in person.

  • Subscribe to our newsletters or publications.

  • Apply for employment within the RSC Group.

4. How We Use Your Information

We will use your personal information only for the purposes for which it was collected and agreed upon with you. This includes:

  • To provide our industrial, manufacturing, or consulting services to you.

  • To respond to your inquiries and communicate with you effectively.

  • To process invoicing, payments, and other financial transactions.

  • To conduct market or customer satisfaction research.

  • For audit and record-keeping purposes.

  • To comply with legal and regulatory requirements.

  • To improve our website, services, and overall customer experience.

5. Disclosure of Information

We may disclose your personal information to our subsidiaries, service providers, or third-party vendors who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the applicable data protection laws.

We may also disclose your information:

  • Where we have a duty or a right to disclose in terms of law or industry codes.

  • Where we believe it is necessary to protect our rights.

6. Data Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We continually review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

  • Physical security.

  • Computer and network security.

  • Access to personal information.

  • Secure communications.

  • Security in contracting out activities or functions.

  • Retention and disposal of information.

7. Your Rights

Under applicable data protection laws (such as POPIA), you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of your personal information if it is inaccurate or incomplete.

  • Object to the processing of your personal information.

  • Request deletion of your personal information, subject to legal and operational retention requirements.

  • Withdraw consent at any time, where we rely on your consent to process your information.

8. Cookies and Tracking Technologies

Our website uses cookies to improve your user experience, track website performance, and gather analytics. A cookie is a small text file placed on your device. You can configure your browser to refuse cookies; however, this may limit your ability to use certain features of our website.

9. Retention of Data

We retain personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law, regulatory frameworks, or legitimate business requirements.

10. Changes to This Policy

RSC Group of Companies reserves the right to amend this Privacy Policy at any time. All amendments will be posted on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us using the details below:

RSC Group of Companies